We are a group practice looking for a detail-oriented, self-driven and team-focused professional to represent our Group as a full-time front desk administrator. We seek a friendly and energetic person to manage the front desk of a busy pediatric / orthodontic practice, who enjoys and is comfortable greeting children and families. The person will play a pivotal role in the daily flow of the practice and helping to achieve our mission of building health families together.
Responsibilities will include but are not limited to the following:
(Of course, we will train you!)
Greeting families warmly, checking them in and out
Exceptional customer service and interpersonal skills
Ability to make patients and parents feel welcomed; communicate professionally with clients on the phone and in person
Checking insurance eligibility, verify procedure coverage, calculating co-pay, and collecting payments
Answering phone calls promptly and politely, ensuring that calls and messages are directed to and received by the appropriate provider and support staff
Identifying patients in need of appointments, contacting them, scheduling appointments, and following up on no-show appointments
Answer patients' basic questions regarding insurance eligibility, fee, scheduling
Perform related tasks to enhance the quality of service to patients
Basic office administrative duties
Required Skill Set:
A friendly and professional demeanor, able to comfortably communicate with the staff, patients, and their families
A consummate team-player to integrate with our strong patient-focused team
Ability to maintain confidentiality and privacy consistent with HIPAA guidelines
A positive can-do attitude with a desire to learn and flexibility
Ability to multi-task
Strong computer skills and ability to learn medical record management software
Education: High school diploma or higher
The ideal candidate would have at least 1-year experience in a medical practice and familiarity with dental insurance. Experience with Eaglesoft, PracticeWork or Dolphin is a plus.
Work hour, and working hour per week can be discussed. We offer a competitive salary. Please email your resume and short cover letter explaining your interest and skill set for the position.