Senior Program Manager- Income Qualified Program Management

Job Title: 

Senior Program Manager- Income Qualified Program Management

Job Location:

Chicago, IL

About the Company:

Resource Innovations is an environmental consulting company specializing in energy and water efficiency, helping and empowering people to make smart energy choices. With deep roots in energy efficiency program design and implementation, Resource Innovations is leading the industry with innovative program solutions, working with community organizations toward a collaborative economy.

JOB DESCRIPTION

Resource Innovations is seeking a Senior Program Manager to join our team in Chicago, Illinois. This position will be working in a dynamic environment to lead large scale energy efficiency programs in Illinois. The successful candidate will: develop short and long-term implementation plans; actively lead program implementation activities; develop trusted relationships with clients, industry, stakeholders, and program contacts; and respond to client requests. The candidate will also manage a distributed team of outreach and operations staff.

The Senior Program Manager must be able to manage large projects in a rapidly changing environment. He or she must be able to maneuver quickly between design challenges, implementation, and market coordination. This position requires excellent planning, budgeting, and people-management skills. This person will have the ability to readily and effectively redirect the team or project approach in response to new knowledge or unexpected events and circumstances that emerge. Experience working in partnership with community-based organizations, low income communities and/or government entities is desired.

KEY RESPONSIBILITIES

  • Manage and develop program design including responsibility for developing work plans to meet goals, aligning staff assignments, managing programs to goal, and providing accurate forecasting both internally and to clients.

  • Deliver successful large-budget energy efficiency programs to utility client(s) per contract terms and program budgets.

  • Identify, define, quantify, track and drive program deliverables to be submitted accurately and on time.

  • Continuous assessment of project progress to goal and development of creative solutions to new issues or market dynamics.

  • Manage, lead, and mentor a distributed team, including setting and reviewing performance standards and objectives for direct reports, and creating effective delivery teams.

  • Develop, manage, and foster partnerships with subcontractors, community groups, and other industry affiliates/stakeholders.

  • Manage client expectations, satisfaction, and communications, and resolve and/or escalate client issues.

  • Interface with key internal departments such as IT, Marketing, Finance and HR to meet program needs.

  • Other responsibilities as assigned.

KEY SKILLS

  • Excellent project and program management skills

  • Ability and experience in short and long-range planning and strategy

  • Proficient in establishing job and work process flows

  • Detail oriented with the ability to multi-task while consistently meeting deadlines with accuracy and within budget

  • Excellent verbal and written communication skills

  • Excellent listening and interpersonal skills

  • Positive, action-oriented attitude showing initiative and creativity

  • Customer service focus

  • Ability to collaborate well at all levels within an organization, and a team-player

Qualifications:

  • Bachelor’s degree and minimum of 8 years’ experience in energy-efficiency or a related field

  • Five-plus years of experience in project management and/or consulting, energy efficiency or utility experience highly desired

  • Three-plus years direct supervisory experience

  • Proven success in developing and implementing project scopes, budgets and plans

  • Ability to take full responsibility for projects from inception to close

  • Contract development, negotiation, and management experience

  • Ability to inspire and motivate others to accomplish their goals

  • Excellent presentation skills, including both speaking and writing

  • Highest ethical standards

Proficient skills with Microsoft Office Suite, CRM tools

Job Type:

Full-time