By: Margarita Baxter
What is your background? Education, Work Experience
I was born and raised in Sandown, New Hampshire. It's a tiny rural town in Southeastern New Hampshire. I got my Bachelors in Healthcare Administration at Springfield College, and a Masters in Management from Cambridge College. I spent a couple of years working at a healthcare billing company in New Hampshire after college, and then worked at large academic medical centers in Boston for about a decade (Massachusetts Eye and Ear Infirmary, Dana-Farber Cancer Institute, and Boston Children's Hospital).
How did you get started in this business? How did the idea for your business come about?
I always wanted to start my own company, and become my own boss. I was always so surprised how hard it was for the hospitals to find talent, and I wanted to try my hand at it. I first just reached out to clinics offering my recruiting services for free. This way I would get an opportunity to see if I liked it. I immediately liked the rush of the search, working with candidates and clients, and the feeling of helping someone find their dream job is really fulfilling.
How long have you been in business?
1.5 years in recruiting.
What makes your company unique?
I feel as though the rates we offer are considerably less expensive compared to most firms. We also provide a unique personal touch. We're not just open 9-5 Monday - Friday. I offer availability around the clock. I also am always completely transparent with my clients throughout the process. There is nothing fake or disingenuous about my processes.
Can you describe your customers? Who are your customers if you can name a few?
Most of our clients are in the clinical healthcare sector. I also have a few customers in the tech and biotech space. We have clients all over the country. Las Vegas, New York City, North Dakota, Alabama, and Virginia to name a few. At the end of 2016 I had 3 clients, and now I'm currently up to 30.
Where do you see your business in the next year? In the next five years? The next ten years?
I'd slowly like to diversify my client base more. More tech and biotech companies are my goal. I'd also like to eventually work my way into recruiting leadership and executive type roles in the healthcare sector. Getting some international clients is a goal as well.
What are the biggest issues in this business? How do you overcome them?
I'm constantly trying to figure out ways to keep me better organized. Right now I have 20+ jobs open, and have open dialogues with a multitude of clients and candidates. Keeping it structured is huge challenge.
I write everything down, always. I have a giant white board in my office, a date book, and there is always a note pad on my desk. I also have an Amazon Alexa whose proven to be a big help.
What motivates you?
My family, building this business into something special.
In one word, characterize your life as an entrepreneur.